Privacy Policy
Last Updated: December 2025
Next Review Date: December 2026
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Guernsey Chiropractic Ltd. (referred to as “we,” “us,” or “our”) is committed to protecting your privacy and maintaining the confidentiality of your personal information.
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Our chiropractors are regulated by the General Chiropractic Council (GCC).
Chiropractor: Nicole McKenzie
GCC Registration Number: 05609
Data Controller: Nicole McKenzie
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This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you attend the practice, use our website, or otherwise interact with us. This policy complies with the Data Protection (Bailiwick of Guernsey) Law, 2017, GDPR principles, and the GCC Code of Professional Practice.
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1. Information we collect
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We may collect and process the following types of personal data:
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Personal identification information
Name, address, telephone number, email address, date of birth, and emergency contact details.
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Health information (special category data)
Medical history, examination findings, treatment records, correspondence, referrals, imaging reports, and other information relevant to your chiropractic care.
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Payment and administrative information
Billing details, payment records, and appointment history. Card payment information is processed securely by third-party payment providers and is not stored by the practice.
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Website usage information
IP address, browser type, pages viewed, and similar data collected via cookies or comparable technologies when you use our website.
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2. How we collect information
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We collect personal information:
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Directly from you when you complete registration forms, consent forms, or provide information during consultations
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When you communicate with us by phone, email, or online booking systems
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Automatically when you visit our website, through cookies and similar technologies
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From third parties (such as other healthcare professionals or insurers) where relevant to your care and where lawful to do so
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3. How we use your information
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Your personal information is used to:
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Provide safe, effective, and appropriate chiropractic care
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Maintain accurate clinical records in accordance with professional standards
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Communicate with you regarding appointments, treatment plans, and clinical matters
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Process payments and manage practice administration
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Meet legal, regulatory, and professional obligations, including those set by the GCC
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Improve our services and patient experience
We only use your information where we have a lawful basis to do so.
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4. Lawful basis for processing
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We process your personal data under one or more of the following lawful bases:
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Provision of healthcare (including diagnosis and treatment)
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Legal and regulatory obligations
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Legitimate interests related to safe practice management
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Consent, where required
Health information is processed as special category data under applicable data protection law.
5. Disclosure of your information
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We may share your personal information with:
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Other healthcare professionals. Where necessary for your care, referrals, or continuity of treatment.
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Service providers. Third-party providers who support practice operations (such as clinical software, payment processing, or IT services). These providers are required to protect your data appropriately.
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Legal or regulatory authorities. Where required by law, court order, safeguarding obligations, or professional duties.
We do not sell, trade, or rent your personal information for marketing purposes.
Confidential information may be disclosed without consent where there is a legal requirement, safeguarding concern, or serious risk of harm to you or others, in line with professional and legal duties.
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6. Responsibility for patient records
Patient health records remain the professional responsibility of the chiropractor at all times, including where records are stored electronically or managed using third-party clinical systems.
Records are maintained accurately, securely, and in accordance with GCC standards.
7. Data security
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We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, alteration, or disclosure.
While every reasonable effort is made to protect your information, no system of electronic storage or transmission is completely secure.
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8. Your rights
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You have the right to:
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Access your personal data
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Request correction of inaccurate or incomplete information
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Request erasure of your data in certain circumstances
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Request restriction of processing
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Request data portability where applicable
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Object to processing based on legitimate interests
Requests can be made using the contact details at the end of this policy. We may need to verify your identity before responding.
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9. Retention of your data​​
Personal data is retained only for as long as necessary to fulfil the purposes outlined in this policy and to meet legal and professional requirements.
Clinical records are retained in accordance with legal, regulatory, and GCC requirements.
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Adult records retained for a minimum of 8 years
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Children’s records retained until age 25
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Documented arrangements are in place to ensure the secure retention, transfer, or disposal of patient records in the event of clinic relocation, closure, incapacity, or death of the practitioner.
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10. Cookies
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Our website uses cookies to enhance functionality and understand how the site is used.
You may manage or disable cookies through your browser settings; however, this may affect website functionality.
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11. Complaints and concerns
We encourage patients to raise any concerns directly with the practice so that they can be addressed promptly and openly.
If concerns cannot be resolved locally, patients may contact the General Chiropractic Council (GCC), which regulates chiropractors in the UK.
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12. Changes to this privacy policy
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This Privacy Policy is reviewed regularly and may be updated to reflect changes in legal, regulatory, or professional requirements.
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The most recent version will always be available via our website or on request.​
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13. Contact us
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If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Guernsey Chiropractic Ltd.
Caroline House,
Collings Road,
St Peter Port,
Guernsey,
GY1 1FJ
079 1176 8051